OPERATIONS OFFICER

Responsibilities

Operations Support

• Assist in the coordination and execution of daily operational tasks and logistics.
• Support the documentation and tracking of operational workflows, reports, and performance metrics.
• Help streamline business processes to improve efficiency and reduce operational risks.

Process Documentation & Reporting

• Prepare and maintain accurate records, reports, and documentation related to operations.
• Assist in gathering and analyzing operational data for reporting and decision-making purposes.
• Draft routine internal memos, status updates, and operational summaries.

Compliance & Quality Assurance

• Ensure that operational processes adhere to internal policies and regulatory standards.
• Participate in internal audits and risk assessments as required.
• Support the monitoring of service-level agreements (SLAs) and operational benchmarks.

Cross-Departmental Collaboration

• Work closely with departments such as Finance, HR, Logistics, and Customer Service to support integrated operations.
• Participate in meetings and contribute to team projects and initiatives.

Learning & Development

• Complete structured training modules covering core business operations.
• Shadow experienced team members and receive mentorship from operations leadership.
• Demonstrate learning and growth through periodic assessments and feedback sessions.

Project Support

• Assist in the execution of operational improvement initiatives and special projects.
• Provide administrative and coordination support to project teams as needed.